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  • How can I trace my order?
    Ø We will send the tracking number to you by e-mail once your order confirmed.
  • When will I receive my order?
    The delivery time is subject to the product type and delivery destination. In most cases, local order estimated will takes 5-7 days while international orders estimated will take 7-21 days. Deliveries are handled by a third-party courier, so we cannot guarantee the accuracy of the estimated delivery date. The delivery time may also be affected by special occasions, such as weather or a suspended postal service.
  • Can I change or cancel my order after placement?
    l Once orders are confirmed, they are processed immediately, so no further changes or cancellation are accept.
  • Can I change the delivery address?
    l Once your order is confirmed, you cannot change the delivery address. Please double check the delivery address priors to payment.
  • Can I refund my order?
    All orders are non-refundable, non-exchangeable and non-returnable.
  • What happens if my order hasn’t arrived?
    Products will be delivered to the address indicated by you at the time of making the order and we will not responsible for delivery to an incorrect or outdated address.
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